Our Service

Guangzhou Aoli Cosmetics Co., Ltd. adheres to the after-sales service principle of "Quality Assurance, Rapid Response" to provide comprehensive support for customers.

Regular products (including various makeup puffs, cosmetic sponges, etc.) come with a 3-month warranty, while customized products are covered by after-sales guarantees as per cooperative agreements. For non-human-induced quality issues such as material defects or craftsmanship deviations, customers can apply for return or exchange within 7 days of receipt, and we will fully assist with logistics coordination and damage-free processing.

For customized orders, exclusive after-sales liaison services are provided to promptly respond to reasonable needs such as size adjustments and process optimization. All customer feedback will be addressed within 24 hours, with solutions proposed within 3 working days. Long-term cooperative customers are entitled to additional benefits including priority in restocking and one-on-one follow-up by dedicated after-sales specialists, ensuring a hassle-free experience throughout the entire procurement and usage process.